Frequently asked questions
General questions
When will the facility open?
Bookings are now open, please contact our friendly team.
What types of accommodations are available?
Our facility offers 32 bedrooms, sleeping up to 96 guests, with ensuite bathrooms. We can arrange single or shared rooms depending on group requirements.
What are the dining options at the facility?
A commercial kitchen and dining room is available. Groups may also choose between self-catering options or full meal service.
Is there internet access available?
Yes, we provide Wi-Fi throughout the facility for guests.
What are the costs and booking options?
Please contact us for rates tailored to the size and duration of your stay. We offer packages and flexible booking options for all group types.
What are the check-in and check-out times?
Standard check-in is at 3:00 PM, and check-out is at 11:00 AM. We’re happy to accommodate early or late arrivals with prior notice.
Is there parking available on-site?
Yes, we offer ample parking spaces for cars and buses on the premises.
Are laundry facilities available for guests?
Yes, we provide on-site laundry facilities with washing machines and dryers, suitable for extended stays.
How far is the facility from the Mudgee town centre?
We’re conveniently located a short 3-minute drive from Mudgee town centre, with easy access to local shops and amenities. Footpaths mean guests can walk into the town centre via 2km of dedicated safe pathways.
Questions from School Groups
Are there supervision requirements for school groups?
We require a minimum of one adult chaperone per group, and we offer additional security measures for added peace of mind.
What educational or team-building activities are available?
We offer a range of team-building activities, sports training, and recreational options to foster teamwork and personal growth among students.
Can we arrange transport to nearby attractions for excursions?
Yes, we can assist in organizing transportation for day trips or excursions within the Mudgee region.
Questions from Corporate Groups
Are there meeting or conference rooms available?
Our facility includes breakout rooms suitable for team meetings, presentations, and workshops, complete with AV equipment.
What team-building activities do you offer?
We offer structured team-building activities and workshops that can be tailored to corporate objectives, including both indoor and outdoor options.
Is there a fitness or wellness component available?
Yes, our facility includes a gym, hot and cold baths for recovery, and open space for fitness activities. We can also arrange wellness programs, including guided sessions.
What is the cancellation policy?
Our cancellation policy is flexible and designed to accommodate changes as long as we receive sufficient notice. Contact us for details specific to corporate bookings.
Questions from Elite Athletes & Sporting Groups
What high-performance recovery facilities are available?
We offer state-of-the-art recovery facilities, including hot and cold baths, a fully equipped gym, and dedicated recovery areas for athletes.
Can we bring our own trainers and support staff?
Absolutely. We welcome teams to bring their own trainers, nutritionists, and other support personnel. We can also recommend local specialists if needed.
Are there training fields or outdoor spaces on-site?
Our facility includes ample outdoor space suitable for various types of athletic training. We can also arrange access to nearby sports fields and tracks if required.
Is there flexibility in training schedules?
Yes, we can adapt to your team's training schedule. We work closely with each group to accommodate training times, rest periods, and meals accordingly.